Support — Thrift Snap
Last updated
Getting help
- In-app: Profile → Settings → Support.
- Email:
appthego@gmail.com
Common questions
Why is a value shown as "Estimated"? Real pricing data comes only from eBay (active asking prices, through eBay's official API) and Poshmark, plus Mercari when available (publicly available sold listings). Figures for any other marketplace, such as Depop, are estimates based on comparable items and are labelled "Estimated". Treat them as a rough guide, not confirmed sale prices. Thrift Snap is not affiliated with or endorsed by any marketplace; see the Terms of Use for trademark notices.
Why couldn't the app identify my item? Identification works best with a clear, well-lit photo that shows the whole item and, ideally, the brand label. Try re-scanning with a better photo.
How do I restore my subscription on a new device? Open the paywall and tap Restore.
How do I delete my data? Profile → Settings → Delete account. See the Account & Data Deletion page.
Reporting a problem
When reporting an issue, include what you were doing and any request ID shown on an error, so we can trace it in our logs.